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Terms & Conditions





By using Muscle Basin Gyms web shop, you agree to the following terms and conditions:


1.    TERMS


1.1.  These are the terms and conditions that will apply to all UK orders for the supply of our products to you, whether these are goods or digital content.

1.2.  Please read these terms and conditions carefully before you place your order to us. These terms and conditions tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

1.3.  We reserve the right to cancel any order that is made by a minor, under the age of 18, where the consent of that minors legal guardian is not received. If you are under 18 years of age, you must ensure that your parent or legal guardian knows and has given their permission for you to buy anything from our web shop.

1.4.  In purchasing products from our web shop, you confirm that you are a consumer. A consumer is someone who is:

1.4.1.      An individual and,

1.4.2.      Acting wholly or mainly outside of their trade, business, or profession.




2.1.  Products may vary slightly from their pictures. The images of the products on our web shop are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a devices display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

2.2.  Product packaging may vary. The packaging of the product may vary from that shown in images on our web shop.

2.3.  Product information. Each product on our web shop is sold subject to its description on its product page. This may set out additional terms related to that product including, but not limited to warranties and any applicable guarantees that may apply to the relevant product.




3.1.  You place your order for products on our website by following the prompts and clicking the Buy Now, Order or Confirm button at the end of the checkout process. Once you have clicked this button, you will have made an order.

3.2.  Reviewing your order. You will be given the opportunity to review your order and make any amends before you place your order.

3.3.  Acceptance of your order. We are not required to accept your order and we may modify, reject, or cancel your order for any reason including, but not limited to, the product is out of stock, we are unable to obtain authorisation for your payment, because we have identified an error in the price or description of the product or because you are not complying with these terms and conditions. If we do not accept your order, we will inform you of this in writing and will not charge you for the product.

3.4.  Order acknowledgement. Following your confirmation and placing of the order we will send you an acknowledgement email detailing the order and the final price you will pay for the products including tax.

3.5.  How we will accept your order. We will confirm our acceptance of your order by sending you an email that confirms the products you have ordered have been dispatched (the Dispatch Confirmation). The contract between you and us will only be formed when we send you the Dispatch Confirmation and such contract shall be governed by these terms and conditions.

3.6.  Your order number. We will assign an order number to your order and tell you what it is when we acknowledge receipt of your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.7.  We will not be delivering products to your address. We operate on a click and collect basis, therefore once an order has been confirmed, it is your duty arrive at Muscle Basin Gym to collect your order. You will have 14 days to collect your products until the order is cancelled by us.

3.8.  When is payment for the products taken? Your credit/debit card will be charged when your order is confirmed.




4.1.  Subject to clause 4.2, you have the following cancellation rights when you buy products from us online:

4.1.1.      You are entitled to cancel your order if you wish, provided that you exercise your right no longer than 14 days after the day you receive the products in question.

4.1.2.      You have an additional right to return individual products or your whole order up to 30 days after the day on which your order is dispatched from us. Returns must be in original condition, unworn/unused with original tags and labels.

4.2.  Your right to cancel or return products does not apply to:

4.2.1.      digital products after you have started to download or stream these;

4.2.2.      products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

4.2.3.      products which have been clearly personalised;

4.2.4.      any products which become mixed inseparably with other items after their delivery; or

4.2.5.      products which by their nature cannot be returned or are liable to deteriorate or expire rapidly.

4.3.  Exercising your right to cancel. To exercise your right to cancel, you must inform us of your decision to cancel by a clear statement, including details of your name, address (including country), details of the order you wish to cancel (including the order number) and, where available, your phone number and email address. To cancel any products, please send the above information by phone or email.

4.4.  Returning the products once you have cancelled. If you decide to cancel, you should return the products to us at Muscle Basin Gym, 207-215 Leytonstone Rd, London, United Kingdom, E15 1LN at your cost within 30 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the cost of those returned products. If you do not cancel your whole order, but only certain products within your order, we will only reimburse you for the cost of those products returned.

4.5.  When will you receive the reimbursement? We will make the reimbursement no later than 14 days after the day we receive the relevant products back from you or, if such products have not been dispatched to you, 14 days of you informing us that you have changed your mind and would like to cancel your order.




5.1.  Other than in the circumstances set out in clause 4, it is not possible to make changes to your order once youve placed it. If youd like to add products to your order, please place a new order for such products.

5.2.  If you need to change details of your delivery address, remove products from your order or cancel it completely, please contact our customer services team.



6.1.  Minor changes to the products. We may change the product:

6.1.1.      to reflect changes in relevant laws and regulatory requirements; and

6.1.2.      to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.

6.2.  Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.




7.1.  If your products in you order are damaged, faulty or not as described, you may be able to get the product(s) repaired or replaced or get some or all of your money back.

7.2.  If you have any questions or complaints about the product, please contact us.

7.3.  Following inspection of the returned products and our assessment as to whether such products are damaged, faulty and/or not as described, in the event that a refund is owed we will reimburse you with the partial or full cost (as appropriate) through the payment method you used to place the order within 14 days of our receipt of the returned products.



8.1.  Muscle Basin Gym may revise these terms and conditions at any time without notice. Your continued use of the facilities after any such changes constitutes your acceptance of the revised terms and conditions.

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